FAQ
Larger/ Bulk quantity orders will most likely be shipped out in multiple boxes.
Orders placed on weekends/holidays will be processed the next business day
We are NOT responsible for updating incorrect addresses or any product changes or corrections. Please double-check your shipping address and order details before completing your purchase.
All sales are final. We do not offer refunds or exchanges on any purchased items. Please ensure you review your order carefully before completing your purchase. If you have any questions or concerns about a product, please reach out to us before placing your order.
No changes after purchase. We can NOT apply any discounts or add-ons after your order has been placed.
If you have not received an email or text regarding your order, please check your spam folder. Please verify that your email and cell phone number are correct in your profile to ensure you receive important updates about your order.
Processing Time: All orders are processed within 1-2 business days. Please allow an additional 24 hours for processing during busy seasons or promotions.
Shipping Options: We offer standard shipping nationwide. Delivery times for standard shipping typically range from 3-7 business days, and expedited shipping takes 1-3 business days.
Order Tracking: Once your order has been shipped, you will receive a tracking number to monitor its progress.
Local Pickup: Select “Local Pickup” at checkout to pick up your order directly from our store during business hours. Please wait for a confirmation email before coming to pick up your order.
Shipping Delays: ERA is not responsible for delays caused by carriers or weather conditions. Please contact the carrier directly for assistance with any shipping issues.